1. What materials are your bags made from?
Our bags are crafted from high-quality materials such as genuine leather, vegan leather, canvas, and durable synthetic fabrics. Each material is carefully selected for its durability, aesthetic appeal, and comfort.
2. Are your bags waterproof?
Many of our bags are water-resistant, meaning they can handle light rain or splashes. However, they are not fully waterproof and should not be submerged in water. Please refer to individual product descriptions for specific details.
3. How do I care for my leather bag?
To keep your leather bag in excellent condition, avoid prolonged exposure to sunlight and moisture. Clean it gently with a soft, dry cloth, and use a leather conditioner occasionally to maintain its softness and sheen.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders, so you can shop worry-free without extra delivery costs.
5. How long does shipping take?
Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days and delivered within 5-7 business days. You can track your order anytime using our tracking system.
6. Can I return or exchange a bag if I’m not satisfied?
Absolutely. We want you to love your purchase. If you’re not completely satisfied, you can return or exchange your item within 30 days of receiving it. Please visit our Returns & Exchanges page for full instructions.
7. How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your shipment in real time.
8. Do your bags have a warranty?
Yes, we stand behind the quality of our products. All our bags come with a limited warranty covering manufacturing defects. Please contact us if you experience any issues.
9. How can I contact customer service?
You can reach us anytime at [email protected] or call us at +1 (254) 213-3303. We’re always here to help!